United States, California, Palo Alto - 07/09/2019 — SurveySparrow, a cloud-based customer experience platform, announced today that it has been listed as a leader in the G2 Crowd Momentum Leaders Grid Report for Summer 2019. The company has been identified as one of the best survey software, based on its high levels of customer satisfaction and likeliness to recommend ratings from users on G2 Crowd, the world’s leading business solutions review website. SurveySparrow allows users to create and share mobile-first, conversational surveys which are highly engaging and user friendly.
“We are humbled by this feat. We always care about what our users think, and it's such a happy thing to be told that we are good at what we do." said Shihab Muhammed, CEO & Co-founder, SurveySparrow. The results are also clear proof that businesses are looking beyond a regular survey form with customer experience getting all the focus. And that’s what is setting us apart from our competitors.”
G2 Crowd is an absolutely transparent and trusted platform for business reviews. A product’s Momentum score is calculated by a proprietary algorithm that factors in social, web, employee, and review data that G2 has deemed influential in a company’s momentum. G2 rates products based on reviews gathered from the user community, as well as data aggregated from online sources and social networks. The Momentum Grid for Survey is based on scores calculated using the G2 Satisfaction algorithm and the G2 Momentum algorithm from reviews collected through May 29, 2019.
“SurveySparrow earned its position as a Momentum Leader in G2's Summer 2019 Momentum Grid® Report for Survey by demonstrating high growth indicators and high user satisfaction over the last year,” said Kara Kennedy, Market Research Director at G2. "With its continued momentum of earning high ratings for satisfaction, and growing its employees and digital presence, SurveySparrow has shown that it is outpacing industry growth to meet the evolving needs of users. SurveySparrow also received a High Performer rating in G2's Summer 2019 Grid® Report for Survey, with 95% of users rating the product 4 or 5 stars."
SurveySparrow is the world’s first survey software to offer both a conversational and form-like output, increasing the survey completion rate by 40%. With Conversational User Interface (CUI), SurveySparrow let users create and share highly engaging, mobile-first surveys that offer a chat-like experience. It has a built-in automation that allows organizations to manage customer experience surveys, employee pulse surveys and market feedback surveys. It serves as a platform for organizations to arrive at meaningful business decisions based on the feedback received. SurveySparrow provides a continuous improvement platform, the first of its kind to close the feedback loop instead of collecting feedback and then forgetting about it. The company also provides customers with best-in-class experience with offline feedback collection and NPS survey solutions.
Based in the US, SurveySparrow was founded in October 2017 by Freshworks veteran Shihab Muhammed and ex-Zoho employee Subin Sebastian with offices in Kochi & Palo Alto. SurveySparrow has conducted over 20000 surveys till date and has over 10,000 customers in 108 countries including DiDi, PaySafe, FedEx, Deloitte Digital, SAP, and Siemens. The company recently raised $1.4 million in seed funding from Prime Venture Partners.
SurveySparrow is a Palo Alto-based customer experience platform that aims to reimagine the data collection experience. SurveySparrow’s Conversational User Interface (CUI) allows users to create and share highly engaging, mobile-first surveys. The platform is well-equipped to perform an extensive analysis of the feedback collected to derive meaningful business conclusions.
For more information, please visit www.surveysparrow.com
G2, the world’s leading business solution review platform, leverages more than 800,000 user reviews to drive better purchasing decisions. Business professionals, buyers, investors, and analysts use the site to compare and select the best software and services based on peer reviews and synthesized social data. Every month, more than one million people visit G2’s site to gain unique insights. Co-founded by the founder and former executives of SaaS leaders like BigMachines (acquired by Oracle) and SteelBrick (acquired by Salesforce) and backed by more than $100 million in capital, G2 aims to bring authenticity and transparency to the business marketplace. For more information, go to G2.com.
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