MIDDLETOWN, NY - 03/27/2018 — In keeping with its goal of advancing patient quality outcomes through innovative transitional care solutions, Nexus Health Resources (http://nexushealthresources.com) has become a CoreQ Customer Satisfaction Vendor. CoreQ questions were developed by AHCA and others to assess patient and family satisfaction following discharge from a post-acute care facility.
Customer Satisfaction is one of the four key quantitative areas outlined in the ongoing AHCA Quality Initiative to further improve the quality of care for patients nationwide. CoreQ Customer Satisfaction Vendors are an integral part of testing and enhancing the questionnaire to ensure it continues to be a reliable and valid method of assessment. For AHCA members, CoreQ results can be uploaded into the LTC Trend Tracker? and Nexus Health Resources can do the reporting on their behalf.
“Nexus Health Resources understands the importance of being at the forefront of this important AHCA initiative,” said Nexus Health Co-founder and Chief Revenue Officer Ryan Sparks. “As a Customer Satisfaction Vendor, we’re able to combine CoreQ questions with our existing post-discharge follow-up questionnaire to provide an accurate measurement of patient and family satisfaction—which brings us one step closer to our goal of better health outcomes across the board.”
Currently in its final testing phase, the CoreQ questionnaire is supported by AHCA and used by numerous post-acute care facilities across the country. It utilizes a 5-point Likert scale to calculate responses and may be used as a stand-alone questionnaire or included in a longer survey.More information can be found at www.coreq.org.
About Nexus Health Resources
Nexus Health Resources (http://nexushealthresources.com) is a leading provider of transitional care software, services and patient engagement solutions for acute and post-acute care organizations facing the challenge of reducing unnecessary hospital readmissions and total medical spend. Through the Nexus Health Call Center™ and our proprietary transitional care software platform, NexusConnexions®, we assist providers with ensuring coordinated, quality health care during the important transition period from hospital or rehabilitation facility to home in order to mitigate the risk of readmission. Additionally, Nexus Health Academy promotes patient engagement with condition-specific health literacy for patients and caregivers to assist in guiding recovery at home.
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