Introducing Humach Labs - A way for companies to rapidly enable technology as part of their customer experience strategy

Introducing Humach Labs - A way for companies to rapidly enable technology as part of their customer experience strategy

PLANO, TX - 03/06/2018 — Humach, a leading business process and technology outsourcer blending the creativity of humans with the computational power and processes of machines, has launched Humach Labs, a way for companies to rapidly enable technology as part of their customer experience strategy.

To learn how to best begin your customer engagement strategy evolution, read this report.

Humach Labs is an incubator that creates a controlled environment for select clients to rapidly test new solutions for a 3-6 month period in order to increase the pace of innovation. Humach Labs provides clients with experienced staff, executive sponsorship, and the technology solutions necessary to create a frictionless experience for customers, agents, and employees across all areas of business.

"This is a really exciting opportunity for businesses to take the next step in delivering the experiences customers are demanding," said Humach CEO Tim Houlne. "Our Labs program does away with the traditional contract structure, instead letting companies engage us for shorter periods to time to truly understand which technologies fit best with their goals."

Through a network of technology partners that have been vetted for viability and functionality, Humach is able to deploy specific solutions in a live environment to allow businesses to set themselves up for the customer expectations of today and in 2020. With no long-term commitments and an expedited implementation cycle, businesses can now be more flexible with their offerings, adding and removing technologies quickly based on what is and is not successful. Additionally, they can get technology they want specifically a la carte, as opposed to a feature in a bundled solution.

"We've seen so many companies relying on technology from the 1990's because it was too much of an ordeal to make a change," said Houlne. "Humach Labs was created with the goal to help those companies get up to speed with the current state of customer demands. We make it easy to avoid the protracted start-up process by offering agents trained in each specific technology solution, along with our expertise in the industry. We enable companies to transform their customer lifecycle management philosophy, because if they do not adapt they will be left behind by those who do."

To learn more about Humach Labs, click here.

ABOUT HUMACH 

Humach helps its clients find more innovative ways to engage, acquire and support their customers by combining business intelligence, experienced agents and machine automation. They offer best-in-class multi-channel contact center services leveraging numerous patents spanning cloud-based, scalable infrastructure and experienced agents. Humach provides contact center services to some of the world's largest brands. Learn more at www.humach.com.

Contact:   
Alex Lebl
(972) 694-0605 
Alex.lebl@humach.com


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