Mississauga - 07/28/2020 — ContactPoint 360 is pleased to announce the appointment of Tracy Carter as Senior Vice President, Work at Home Solutions.
Tracy is one of the BPO industry's leading experts in the development and deployment of secure and successful Work at Home programs. She brings 14 years of subject matter expertise, acquired during her time leading remote worker programs for LiveXchange Corporation.
Ms. Carter has an extraordinary track record assisting global brands in creating and implementing remote worker programs. Her expertise spans many industries, including Automotive, Energy, Healthcare, Retail, Technology, Telecom, and Hospitality.
"We are thrilled to welcome Tracy to the ContactPoint 360 family. Her in-depth understanding of the entire remote worker ecosystem is of the utmost value to our organization," said Asad Mirza, CEO of ContactPoint 360. "Successful remote worker programs have many moving parts and require highly specialized expertise to achieve consistently high levels of performance and security. Tracy's knowledge of recruiting, training, compliance, data security, and employee engagement brings an advanced degree of leadership and oversight to our WAH global expansion efforts," said Mirza.
ContactPoint 360 has remote agents working on two continents (North and South America) with expansion underway in Europe and Asia. As an extension to ContactPoint 360's traditional contact centers, the company's Work AT Home Division launched mid-2019, well ahead of the COVID 19 crisis. Initially designed to respond to the client's needs for more flexible schedules, seasonal call volume variations, and cost mitigation options, the program's rollout has accelerated and expanded to match its global footprint.
ContactPoint's portfolio includes clients within highly regulated industries. As such, data security is paramount when providing CX solutions to such organizations. ContactPoint 360 has assembled a best in class suite of technology solutions, including thin client endpoint software, Virtual Desktop Infrastructure, Voice to Text Speech Analytics, activity monitoring, and data loss prevention systems.
"I'm proud to be a part of an organization that is now leading the way by providing superior Work at Home governance, technology, and security all under one roof. I thrive on helping clients achieve their business objectives and have always found a great deal of personal fulfillment by helping to create good jobs for people all over the world," said Tracy Carter.
About ContactPoint 360, Inc.
Founded in 2007, ContactPoint 360 (www.contactpoint360.com) is a Canadian based global customer experience company with eight contact center locations across North America, South America, Europe, and Asia, as well as Work At Home options in all locations. The company provides business process outsourcing (BPO), omnichannel customer experience solutions, including voice, email, chat, and social media.
ContactPoint 360 services major international clients across various business sectors, including energy, finance, retail, telephony, and healthcare. The company also provides full-service CX consulting, an in-house software development department, and CX centric digital marketing services.
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